Maswa Tourism
Frequently Asked Questions
Find quick answers about reservations, pricing, rules, and account support.
Browse by category
How is my refund calculated when I cancel?Cancellation & Refunds
Refunds follow the cancellation policy configured for that property and depend on how close cancellation is to check-in.
Can I cancel after check-in?Cancellation & Refunds
After check-in, refunds are usually limited. The final outcome depends on the property policy and support review.
How long does refund processing usually take?Cancellation & Refunds
After cancellation is approved by policy, refund timing depends on payment channel processing. Support can provide status if it is delayed.
What happens if a host cancels a confirmed reservation?Cancellation & Refunds
Support reviews the case and assists with refund and alternative options based on platform policy and availability.
Where can I see check-in and check-out times?Check-in & Check-out
You can see check-in/check-out times in the property details and in your trip/reservation details after booking.
Can I request early check-in or late check-out?Check-in & Check-out
Yes, but approval depends on host availability. Send a request to the host and wait for confirmation.
How do I contact the host on arrival day?Check-in & Check-out
Use the contact details provided in your reservation/trip details. If you cannot reach the host, contact support immediately.
What should I do if my arrival time changes?Check-in & Check-out
Inform the host as early as possible through the reservation contact channel. Early notice helps avoid check-in issues.
Where can I read house rules before booking?House Rules
House rules are listed in the property details page under rules/policies. Review them carefully before confirming your reservation.
What if my guest count is higher than allowed capacity?House Rules
Reservations must match the property capacity and rules. Incorrect guest count can lead to booking rejection, extra charges, or cancellation by policy.
Are events or parties allowed in properties?House Rules
It depends on each property policy. Always check the rules section before booking and get host approval when needed.
Can I bring pets or smoke inside the property?House Rules
Follow each property house rules. Pet and smoking permissions vary and must match the listing policy.
Do I need to sign in before reserving?Account & Security
Yes. You can browse as a guest, but completing reservation requires signing in so your trip and support history are saved.
How can I keep my account secure?Account & Security
Never share one-time codes, keep SIM access secure, and sign out from shared devices. If you see suspicious activity, contact support immediately.
I did not receive the OTP code. What should I do?Account & Security
Confirm your phone number format, wait a short time, and use resend. If it still fails, contact support with your number and timestamp.
Can I use the same account on web and mobile app?Account & Security
Yes. Your account is shared across web and app, so your trips, reservations, and profile stay synchronized.
Can hosts update availability and pricing after approval?Hosting & Listing
Yes. Hosts can manage pricing and availability from the pricing calendar and related pricing tools.
Can a host reply to guest reviews?Hosting & Listing
Yes. Hosts can submit a reply to reviews, and that reply is shown under the guest review in property details.
How can hosts improve listing visibility?Hosting & Listing
Keep photos high quality, fill all details, keep pricing/calendar updated, and respond to guests quickly. Better completeness improves trust and performance.
Can hosts set minimum stay nights and blocked dates?Hosting & Listing
Yes. Hosts can configure minimum-night rules and block unavailable dates from their availability/pricing tools.